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Forwarding
Raw Markdown & AI/RAG Chunks
Raw Markdown Source
1136 chars
# Forwarding
The **Forwarding** control links virtual numbers straight to external PSTN telephone networks to ring cellular devices seamlessly.
---
## Direct Forwarding Execution Map
```mermaid
graph TD
TriggerCall["Inbound Phone Session"] ==>|"Lookup Destination Rule"| ForwardLogic["Forward Adapter Core"]
ForwardLogic ==>|"Dial Outbound Trunk"| PstnCarrier["Global SIP Provider Tier"]
PstnCarrier ==>|"Ring Target Mobile"| RemoteDevice["External Cellphone Terminal"]
classDef srcToken fill:#0f172a,stroke:#38bdf8,stroke-width:2px,color:#fff,rx:6px,ry:6px;
classDef midToken fill:#312e81,stroke:#ec4899,stroke-width:2px,color:#fff,rx:6px,ry:6px;
class TriggerCall,RemoteDevice srcToken;
class ForwardLogic,PstnCarrier midToken;
```
---
## Forward options
### 1. Transparent CallerID Passthrough
Forwarding logic preserves original source client phone strings automatically, ensuring remote agents see real incoming caller names cleanly.
### 2. Automated Answer Confirmations
Toggle physical answer acknowledgment checkmarks to verify agents are available before connecting customer voice streams.
AI Chunks (RAG)
3 chunks
Chunk #1
Forwarding
# Forwarding The **Forwarding** control links virtual numbers straight to external PSTN telephone networks to ring cellular devices seamlessly. ---
Chunk #2
Direct Forwarding Execution Map
## Direct Forwarding Execution Map
```mermaid
graph TD
TriggerCall["Inbound Phone Session"] ==>|"Lookup Destination Rule"| ForwardLogic["Forward Adapter Core"]
ForwardLogic ==>|"Dial Outbound Trunk"| PstnCarrier["Global SIP Provider Tier"]
PstnCarrier ==>|"Ring Target Mobile"| RemoteDevice["External Cellphone Terminal"]
classDef srcToken fill:#0f172a,stroke:#38bdf8,stroke-width:2px,color:#fff,rx:6px,ry:6px;
classDef midToken fill:#312e81,stroke:#ec4899,stroke-width:2px,color:#fff,rx:6px,ry:6px;
class TriggerCall,RemoteDevice srcToken;
class ForwardLogic,PstnCarrier midToken;
```
---
Chunk #3
Forward options
## Forward options ### 1. Transparent CallerID Passthrough Forwarding logic preserves original source client phone strings automatically, ensuring remote agents see real incoming caller names cleanly. ### 2. Automated Answer Confirmations Toggle physical answer acknowledgment checkmarks to verify agents are available before connecting customer voice streams.