Forwarding

The Forwarding control links virtual numbers straight to external PSTN telephone networks to ring cellular devices seamlessly.

Direct Forwarding Execution Map

graph TD
    TriggerCall["Inbound Phone Session"] ==>|"Lookup Destination Rule"| ForwardLogic["Forward Adapter Core"]
    ForwardLogic ==>|"Dial Outbound Trunk"| PstnCarrier["Global SIP Provider Tier"]
    PstnCarrier ==>|"Ring Target Mobile"| RemoteDevice["External Cellphone Terminal"]

    classDef srcToken fill:#0f172a,stroke:#38bdf8,stroke-width:2px,color:#fff,rx:6px,ry:6px;
    classDef midToken fill:#312e81,stroke:#ec4899,stroke-width:2px,color:#fff,rx:6px,ry:6px;

    class TriggerCall,RemoteDevice srcToken;
    class ForwardLogic,PstnCarrier midToken;

Forward options

1. Transparent CallerID Passthrough

Forwarding logic preserves original source client phone strings automatically, ensuring remote agents see real incoming caller names cleanly.

2. Automated Answer Confirmations

Toggle physical answer acknowledgment checkmarks to verify agents are available before connecting customer voice streams.