Line Groups

The Line Groups utility joins individual numbers into unified ring lists to manage parallel team answer pools.

Concurrent Ring Array Topology

graph LR
    GroupRing["Incoming Group Trigger"] ==>|"Broadcast Session Request"| DispatchRing["Simultaneous Line Engine"]
    DispatchRing ==>|"Ring Member 1"| AgentOne["Support Endpoint A"]
    DispatchRing ==>|"Ring Member 2"| AgentTwo["Support Endpoint B"]

    classDef baseToken fill:#0f172a,stroke:#38bdf8,stroke-width:2px,color:#fff,rx:6px,ry:6px;
    classDef ringToken fill:#312e81,stroke:#ec4899,stroke-width:2px,color:#fff,rx:6px,ry:6px;

    class GroupRing,AgentOne,AgentTwo baseToken;
    class DispatchRing ringToken;

Strategy rules

1. Flexible Ring Strategies

Switch concurrent dispatch modes between simultaneous all-ring grids and sequential round-robin fallback targets cleanly.

2. Custom Wrap-Up Timers

Set explicit automated wrap-up cooling gaps to protect available support agents from receiving back-to-back customer connection attempts.

# Line Groups

The **Line Groups** utility joins individual numbers into unified ring lists to manage parallel team answer pools.

---

## Concurrent Ring Array Topology

classDef baseToken fill:#0f172a,stroke:#38bdf8,stroke-width:2px,color:#fff,rx:6px,ry:6px;
    classDef ringToken fill:#312e81,stroke:#ec4899,stroke-width:2px,color:#fff,rx:6px,ry:6px;

class GroupRing,AgentOne,AgentTwo baseToken;
    class DispatchRing ringToken;
```

---

## Strategy rules

### 1. Flexible Ring Strategies
Switch concurrent dispatch modes between simultaneous all-ring grids and sequential round-robin fallback targets cleanly.

### 2. Custom Wrap-Up Timers
Set explicit automated wrap-up cooling gaps to protect available support agents from receiving back-to-back customer connection attempts.