Call Logs

Reviewing historical interactions is executed natively inside the Call Logs search grid interface.

Record Database Query Map

The flowchart below traces out how user filters locate specific records:

graph TD
    %% Filter
    subgraph SearchControls["Interface Query Bar"]
        InputSource["Enter Source string<br/>(e.g., '9001')"]
        SelectDate["Set Date Fences<br/>(e.g., Last 7 Days)"]
    end

    %% Store
    subgraph RecordsLedger["Historical Database tier"]
        DbStore[("Call Data Ledger DB<br/>(Stores CDR Rows)")]
    end

    %% Table Grid
    subgraph OutcomesGrid["Search Results Table"]
        RowCdr["Call Record Row<br/>(Details duration & hangup reason)"]
    end

    %% Links
    InputSource --> RecordsLedger
    SelectDate --> RecordsLedger
    RecordsLedger ==>|"Fetch Sorted Matrix"| OutcomesGrid

    %% Tailored Style System
    classDef srcToken fill:#0f172a,stroke:#38bdf8,stroke-width:2px,color:#fff,rx:6px,ry:6px;
    classDef ledToken fill:#312e81,stroke:#ec4899,stroke-width:2px,color:#fff,rx:6px,ry:6px;
    classDef gridToken fill:#1e293b,stroke:#a855f7,stroke-width:2px,color:#fff,rx:6px,ry:6px;

    class SearchControls,InputSource,SelectDate srcToken;
    class RecordsLedger,DbStore ledToken;
    class OutcomesGrid,RowCdr gridToken;

Log Filtering rules

1. Status Disposition Sorting

Filter grid listings directly by standard completion descriptors (Answered, Busy, Failed) to locate dropoff issues quickly.

2. Detailed Duration Tracking

Search rows expose precise connection lifespans alongside billable seconds metrics to simplify customer auditing.