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Line Groups
Raw Markdown & AI/RAG Chunks
Raw Markdown Source
1066 chars
# Line Groups
The **Line Groups** utility joins individual numbers into unified ring lists to manage parallel team answer pools.
---
## Concurrent Ring Array Topology
```mermaid
graph LR
GroupRing["Incoming Group Trigger"] ==>|"Broadcast Session Request"| DispatchRing["Simultaneous Line Engine"]
DispatchRing ==>|"Ring Member 1"| AgentOne["Support Endpoint A"]
DispatchRing ==>|"Ring Member 2"| AgentTwo["Support Endpoint B"]
classDef baseToken fill:#0f172a,stroke:#38bdf8,stroke-width:2px,color:#fff,rx:6px,ry:6px;
classDef ringToken fill:#312e81,stroke:#ec4899,stroke-width:2px,color:#fff,rx:6px,ry:6px;
class GroupRing,AgentOne,AgentTwo baseToken;
class DispatchRing ringToken;
```
---
## Strategy rules
### 1. Flexible Ring Strategies
Switch concurrent dispatch modes between simultaneous all-ring grids and sequential round-robin fallback targets cleanly.
### 2. Custom Wrap-Up Timers
Set explicit automated wrap-up cooling gaps to protect available support agents from receiving back-to-back customer connection attempts.
AI Chunks (RAG)
3 chunks
Chunk #1
Line Groups
# Line Groups The **Line Groups** utility joins individual numbers into unified ring lists to manage parallel team answer pools. ---
Chunk #2
Concurrent Ring Array Topology
## Concurrent Ring Array Topology
```mermaid
graph LR
GroupRing["Incoming Group Trigger"] ==>|"Broadcast Session Request"| DispatchRing["Simultaneous Line Engine"]
DispatchRing ==>|"Ring Member 1"| AgentOne["Support Endpoint A"]
DispatchRing ==>|"Ring Member 2"| AgentTwo["Support Endpoint B"]
classDef baseToken fill:#0f172a,stroke:#38bdf8,stroke-width:2px,color:#fff,rx:6px,ry:6px;
classDef ringToken fill:#312e81,stroke:#ec4899,stroke-width:2px,color:#fff,rx:6px,ry:6px;
class GroupRing,AgentOne,AgentTwo baseToken;
class DispatchRing ringToken;
```
---
Chunk #3
Strategy rules
## Strategy rules ### 1. Flexible Ring Strategies Switch concurrent dispatch modes between simultaneous all-ring grids and sequential round-robin fallback targets cleanly. ### 2. Custom Wrap-Up Timers Set explicit automated wrap-up cooling gaps to protect available support agents from receiving back-to-back customer connection attempts.